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These chatbots operate based on predefined rules and scripts. They can respond to specific commands or keywords entered by users and follow a set path of interactions. Rule-based chatbots are limited to the rules and scripts they are programmed with and cannot handle complex queries or understand context outside their predefined rules.
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These chatbots utilize artificial intelligence (AI) and natural language processing (NLP) technologies to understand and respond to user queries in a more conversational and context-aware manner. AI-powered chatbots can learn from user interactions, adapt to different conversational styles, and handle more complex queries. They can provide personalized responses, offer recommendations, and assist users in a more natural and human-like way. Chatbots can be integrated into various platforms and channels, such as websites, mobile apps, messaging apps, and social media platforms, to provide instant customer support, automate repetitive tasks, enhance user engagement, and improve overall customer experience.
